Mind Map of People Skill

Today I learned about the five main topic in People Skill which are: Human Element, Listening, Feedback, Para-language and Assertion. These 5 sub-topics are the ones that make up the people skill theoretically. Human element, from my point of view is how you deal and communicate with people for example in getting deal or the efforts you make for the conversation or deal to happen and to be successful. Listening, this is quite interesting, previously I thought listening only require your attention and focus on what others are saying but in order to be a good listener we need to be able to listen between the lines as well, we need to see their expression as well as eye contact ans the way people respond to it. Feedback is also the same thing, some people might not want to hear what you want to say or in other word they do not bother to know your feedback hence you need to plan before of what to say and be motivational in a way that people want to listen to your response. Para-language is in my point of view, a double meaning, where people do not really want to express their opinion but just to follow other people's decision especially when he/she knows everyone agrees to reach an agreement and only a minority disagree hence it is useless to express and this can be tell by their body language, tone or even pitch. Whereas assertion is claiming your authority, trying t show that you have the power and authority to make it happen and this require confident, manner and politeness.